Return & Refund Policy

Return & Refund Policy

Thank you for shopping with MotoReady.

This Return & Refund Policy is designed to provide a clear and fair process for returns, refunds, exchanges, cancellations, and damaged or defective items. Please review this policy carefully before submitting a return request.

By placing an order through MotoReady, you agree to the terms outlined below.

1. Return Eligibility

To be eligible for a return, the item must meet all of the following conditions:

  • The item must be unused, unworn, and in the same condition as received
  • The item must be returned with all original packaging, manuals, tags, labels, accessories, and parts
  • A return request must be submitted within 30 days of delivery
  • The item must be shipped back within 7 days after return approval
  • A valid proof of purchase, such as an order number, receipt, or order confirmation email, must be provided

Items that do not meet these conditions may be refused or may not qualify for a full refund.

2. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Gift cards
  • Clearance items
  • Final-sale items
  • Customized or personalized products
  • Items that have been used, installed, worn, damaged, altered, or modified
  • Items missing original parts, accessories, packaging, labels, or manuals
  • Items returned without prior approval

For motorcycle accessories, please make sure the product is suitable for your intended use before installation. Products that have been installed, mounted, tested on a vehicle, or show signs of use may not be accepted for return.

3. Return Authorization Required

Before sending any item back, you must contact us and receive return approval.

To request a return, please email:

sionrawbardshap@gmail.com

Please include:

  • Your order number
  • Your full name
  • The item you wish to return
  • The reason for the return
  • Photos, if the item is damaged, defective, incorrect, or incomplete

If your return request is approved, we will provide return instructions. Returns sent without prior authorization may be refused and may not be eligible for a refund.

4. Return Shipping Costs

Unless the item is confirmed to be defective, damaged, or incorrectly shipped, the customer is responsible for return shipping costs.

Customers are also responsible for making sure the returned item is shipped safely using a trackable shipping method.

MotoReady is not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address during return transit. Please keep your shipping receipt and tracking number until your return is fully processed.

5. Refunds

Once your return is received, we will inspect the item and notify you whether your refund has been approved or rejected.

If approved:

  • Refunds will be issued to the original payment method
  • Refund processing usually takes 5–10 business days after approval
  • Additional time may be required by your bank, credit card provider, or payment processor

MotoReady does not control bank or card processing times after a refund has been issued.

Original shipping fees are generally non-refundable, except when the return is due to a confirmed error by MotoReady or a verified defective item.

6. Partial Refunds

A partial refund may be issued in certain cases, including but not limited to:

  • Items returned with missing parts or accessories
  • Items returned with damaged packaging
  • Items showing signs of handling, installation, or use
  • Items not returned in their original condition
  • Returns received after the approved return window

The final refund amount will be determined after inspection of the returned item.

7. Exchanges

We only offer exchanges for items that are:

  • Defective
  • Damaged upon arrival
  • Incorrectly shipped

If a replacement item is unavailable, we may offer a refund according to this policy.

To request an exchange, please contact us at:

sionrawbardshap@gmail.com

Please include your order number and clear photos when applicable.

8. Order Cancellations

Orders may be cancelled within 12 hours of purchase, as long as the order has not already been processed, packed, fulfilled, or shipped.

Once fulfillment has started, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery according to this Return & Refund Policy.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number
  • A clear description of the issue
  • Photos of the item
  • Photos of the packaging
  • Any relevant labels or shipping materials

After reviewing the information, we may offer one of the following solutions:

  • Replacement
  • Replacement parts
  • Partial refund
  • Full refund
  • Return instructions

Please keep all original packaging materials until the issue has been reviewed.

Claims submitted after 7 days may not be eligible for replacement or refund.

10. Shipping Fees & Address Issues

Shipping fees are generally non-refundable, except when the issue is caused by a confirmed MotoReady error or verified product defect.

If a package is returned, delayed, or undeliverable due to:

  • Incorrect shipping address
  • Incomplete address
  • Refused delivery
  • Failure to collect the package
  • Unavailable recipient
  • Carrier delivery restrictions

MotoReady may offer, at its discretion:

  • Reshipment, with additional shipping fees
  • Refund of the product price, excluding original shipping fees
  • Store support based on the carrier’s available information

Customers are responsible for entering accurate shipping information at checkout.

11. Packages Marked as Delivered

If tracking information shows that a package was delivered but you cannot locate it, please contact the shipping carrier first.

MotoReady will assist where possible, but we are not responsible for packages marked as delivered by the carrier, including packages lost, stolen, misplaced, or received by another person after delivery confirmation.

12. International Orders

For international orders, customs duties, taxes, import fees, brokerage fees, and related charges are the customer’s responsibility unless otherwise stated at checkout.

These charges are non-refundable.

If an international package is refused, returned, delayed, or held due to customs, unpaid import fees, or local delivery requirements, any refund may exclude shipping fees, return costs, customs fees, and other related charges.

13. Product Fitment & Compatibility

MotoReady sells motorcycle accessories and related gear. Some products may require customers to check size, fitment, compatibility, installation requirements, or intended use before purchase.

Customers are responsible for reviewing product details carefully before placing an order.

If you are unsure whether a product is suitable for your motorcycle, riding style, or intended use, please contact us before purchasing.

Returns for fitment, compatibility, or installation-related reasons may be subject to the standard return conditions in this policy.

14. Contact Information

If you have any questions about returns, refunds, exchanges, or cancellations, please contact our support team:

Email: sionrawbardshap@gmail.com

Official Store: https://motoready.us

We typically respond within 1–2 business days, Monday through Friday.

MotoReady Official Store

Motorcycle Accessories & Gear

https://motoready.us